📌 Important Information
Healthy Hearing Life is an informational website and does not sell products directly. We provide educational content about tinnitus and hearing health, and we may recommend third-party products through affiliate links.
Since we do not process orders or handle payments, refund requests must be directed to the actual product vendor or merchant where you made your purchase.
Understanding Our Role
Healthy Hearing Life operates as an affiliate marketing website. This means:
- We provide information and recommendations about products
- We earn commissions when you purchase through our affiliate links
- We do NOT process payments, fulfill orders, or handle shipping
- We do NOT have access to your order information or payment details
Key Point: All purchases made through links on our website are transactions between you and the third-party vendor. The vendor's refund policy applies to your purchase.
How to Request a Refund
If you purchased a product through one of our affiliate links and wish to request a refund, please follow these steps:
Step 1: Identify the Vendor
Check your email for the order confirmation. This will show you which company processed your order and charged your payment method.
Step 2: Review the Vendor's Refund Policy
Visit the vendor's website and locate their refund policy. Most vendors have this information in their footer or in a dedicated "Refund Policy" or "Terms of Service" page.
Step 3: Contact the Vendor Directly
Reach out to the vendor's customer support team. You can usually find their contact information on:
- Their official website
- Your order confirmation email
- Your credit card or bank statement (merchant name)
Step 4: Provide Necessary Information
When contacting the vendor, have the following information ready:
- Order number or confirmation number
- Date of purchase
- Email address used for the purchase
- Reason for refund request
Common Vendor Refund Policies
While each vendor has their own specific policies, here are some common practices:
Digital Products and Supplements
- Many vendors offer 30-60 day money-back guarantees
- Some may require you to return unused portions of physical products
- Digital products may have different refund terms than physical products
- Refund processing times vary (typically 5-10 business days)
ClickBank Products
Many products we recommend are sold through ClickBank, a trusted online retailer. ClickBank typically offers:
- 60-day money-back guarantee on most products
- Easy refund request process through their website
- Contact: ClickBank Support
What We Can Help With
While we cannot process refunds, we may be able to assist you with:
- Providing general information about how to contact vendors
- Answering questions about our content and recommendations
- Receiving feedback about products we've recommended
What We Cannot Help With
Please understand that we cannot:
- Process refunds on your behalf
- Access your order information or payment details
- Override a vendor's refund decision
- Guarantee that a vendor will approve your refund request
- Provide refunds for purchases not made through our links
Protecting Yourself as a Consumer
We recommend the following best practices when making online purchases:
- Read the refund policy before making any purchase
- Save your confirmation emails and order numbers
- Use secure payment methods that offer buyer protection
- Keep records of all transactions and communications
- Act promptly if you need to request a refund (don't wait until the refund period expires)
Disputes and Chargebacks
If you are unable to resolve a refund issue directly with the vendor, you may have additional options:
- Credit Card Dispute: Contact your credit card company to dispute the charge
- PayPal Resolution Center: If you paid via PayPal, you can open a dispute through their Resolution Center
- Consumer Protection Agencies: You may file a complaint with consumer protection agencies in your country
Feedback About Products
We value your feedback about products we recommend. If you have had a positive or negative experience with a product purchased through our links, please let us know. Your feedback helps us:
- Evaluate the quality of products we recommend
- Update our content with accurate information
- Make better recommendations to our readers
Contact Us
If you have questions about this Refund Policy or need guidance on how to contact a vendor, you can reach us at:
MUZAN ADS LTDA
CNPJ: 46.286.729/0001-77
Email: contato@muzanads.com
Phone: +55 (62) 8257-7503
Please note: We cannot process refunds. All refund requests must be directed to the product vendor.